Shipping Areas
We do not deliver to P.O. boxes or APO/FPO addresses.
Currently, we ship to the following countries: Germany, Austria, Czech Republic, Slovakia, Hungary, Poland, France, Italy, Belgium, Spain, Portugal, Luxembourg, Norway, Sweden, Switzerland.
Shipping Costs
Shipping Costs
Shipping costs vary depending on the delivery country, method, and order value:
- Germany & Austria (2–4 days)
€4 by Deutsche Post (as letter) or €10 with DHL/GLS
Free shipping for orders over €35 - Czech Republic (2–3 days)
€2 by Česká Pošta (Dopis) or €5 with Zásilkovna
Free shipping for orders over €35 - Slovakia, Hungary, Poland, France, Italy, Belgium, Spain, Portugal, Luxembourg, Norway, Sweden (2–5 days)
€4 by Post (letter) or €10 with DHL/GLS
Free shipping for orders over €35 - Switzerland (2–5 days)
€4 by Swiss Post (as letter) or €12 with DHL/GLS
Free shipping for orders over €35
Shipping Methods
Post, DHL, GLS, Zásilkovna
Processing time: 0–0 business days (Monday–Friday)
Transit time: 0–0 business days (Monday–Friday)
Shipping Status
Once your order has been shipped, you will receive a confirmation email with a tracking number.
If you don’t receive the email right away, don’t worry! We follow the estimated delivery timeframe and will ensure your order arrives on time.
Order Changes
Please contact us immediately if changes to your order are needed. Customized and pre-ordered items cannot be exchanged for different designs.
Item Not Received
If your order status shows “delivered” but you haven’t received it, please first contact the courier to locate the package. If the issue remains unresolved, reach out to us at film@kinol.eu.
Track Your Order
After shipping, you’ll receive an email with your tracking number. You can also track your order by logging into your account at kinol.eu and clicking on “My Orders”.
Note: It may take a few days for the tracking number to become active in the courier’s system.
Taxes
No import fees, duties, or VAT are charged within the EU.
For orders to Switzerland or non-EU countries, import duties or taxes may apply and are the customer’s responsibility.
We are legally required to collect sales tax on all taxable orders.
For further inquiries:
Phone: +420 705 924 279
Email: film@kinol.eu